Learn how b-connected Internet Cafe cut customer waiting time by over 50%b_connected began as a small internet café with 30 PCs. It soon grew into five branches operating 300 PCs. As business expanded, weaknesses in their existing processes showed up. The paper passwords they used to assign PCs to customers were time-consuming to issue. Customers sometimes waited for 15 minutes. They needed a quick solution.
They had to develop a more efficient system to reduce response time and save on paper. In addition, many loyal clients were gamers, who wanted the best graphics experience possible.
Microsoft Visual Basic was used to build a customised point-of-sale system. Windows 7 was chosen to offer better graphics and gaming applications, while Office 2010 allowed customers to work seamlessly on their documents.
The Results and Benefits
"We invested in Microsoft early on because we needed to prioritise security and customer experience if we wanted the business to grow. Updated security tools from the Microsoft website keep our PCs safe from threats and eliminate IT downtimes."
James Esmundo Operations Manager, b_connected Internet Cafe
- The new point-of-sale system dramatically improved customer management, taking less than 5 minutes per customer.
- By using genuine Microsoft software, the cafe had access to several security tools, lowering threats to the PCs and reducing IT downtimes.
- It also helped enhance the customer experience with all product features and the latest updates.
- Management complexity decreased, allowing staff to concentrate on customer service, and management to focus on strategic growth.